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EMAIL SUPPORT

Send an Email to Online Backup Customer Support

Please note that all required fields must be filled in. Detailed information will help us answer your questions quickly and accurately. All email submissions are answered chronologically. The information you provide will not be used or distributed to anyone for any purpose other than your stated requests.

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1. Five digit Version # (located in Help - About in Online Backup Agent):
(Required - Enter format as #.#.###, example 5.1.102)

2. Ten digit Account # (located in Help - About in Online Backup Agent):
(Required - Enter format as #####-#####, example 12345-12345)

3. Operating System:
(Required)

4. Please give us your email address:
(Required)

4b. Enter secondary email address, if desired:

5. Enter your first name:
(Required)

6. Enter your last name:
(Required)

7. Phone number, with area code:

8. What type of problem are your having?
(Required)

9. Can you consistently reproduce the error?
No

Yes

10.	Please use the box below to give us a description of your issue, including as much detail as possible. Please enter the exact syntax of any error message seen.

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