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| 1. Free trial offer |
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The trial period begins the day that you start your account. It continues for the trial period up to the maximum
storage limit for the backup plan you selected. If you exceed your storage limit, you will have the option to deselect some files
to continue your free trial period, or purchase a backup plan with higher storage limits to suit your needs.
At the end of the free trial, the software prompts for billing information. If you wish to continue backing up, simply fill in the
information requested. Otherwise, cancel the billing screen and then uninstall the software. It is not necessary to contact us to
request cancellation of your account. Accounts that have been abandoned are automatically cancelled. Your encrypted files will be
deleted from our server 30 days after cancellation. You needn't worry about being charged because you didn't provide any billing information. |
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| 2. Registering a new account |
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The software that you download has registration login codes built into it. These codes enable you to log into our
data center. If you change the registration login, you will be denied access.
When you connect to the data center for the first time, you will be assigned an account number that identifies the computer that you
will be backing up and you will be given the option of printing your account information. We urge you to print the information. It
contains details of your account that will be needed later on.
Once you have an account number, you no longer need the registration codes so there's no need for you to maintain a record of them. |
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| 3. How many computers can an account have? |
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Each computer requires its own account number, so the answer is one.
Unique account numbers enable the storage of vast amounts of data from computers around the world to be stored without losing track of them.
The account number identifies which files belong to which computer. |
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| 4. Recovering an existing account |
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Download the current release of the software from this web site. When you run it, be sure to check the box on the
registration screen to indicate that you already have an account. This will avoid accidentally opening a new account. The software
will then guide you through the account recovery process.
For step-by-step instructions, see the section on Account Recovery. |
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| 5. How version upgrades are handled |
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| From time to time, Connected makes changes to the software that will improve performance or add new features. When
the new version has been thoroughly tested, it is released to our customers. Your version is then upgraded the next time you back up.
There is no action required on your part and you will always have the latest version. |
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