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| 1. What's on a CD and how do I use it? |
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When you order a CD of your backups, you will receive a copy of all files associated with your account number.
We are not able to offer selected files or dates.
Also on the CD is a copy of the backup software. You can run the software
from the CD or reinstall the software on your computer. Written instructions are included with every CD order. |
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| 2. How to order a CD of your backups |
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If you have the software up and running, use it to order an account CD:
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From the menu bar, select Operations | Order CD. |
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Select a shipping method. |
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Fill in the shipping label with a street address (no P.O. boxes) then click OK. |
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Read the order confirmation message then click OK to transmit the order. |
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Optional: Click on the Log tab to view the log showing your CD order. |
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Note: The number of CDs required to hold all of your backups may affect the cost of your order.
See the next section.
If your computer is out of commission or you do not have the backup software installed
on your system, email support request CDs. |
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| 3. What CDs cost |
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The Connected Backup software states a cost of $24.95 per CD, plus Shipping and Handling. Currently,
the actual price is less: $24.95 for a set of 3 CDs. If more CDs are required to hold your total backups, there is a
charge of $20 for each additional CD. S&H is a flat rate, regardless of the number of CDs in your order.
| CDs, per order: |
S&H, per order: |
1-3 CDs – $24.95 set
4-up – $20 each |
Ground – $4
2nd Business Day Air – $11
Next Business Day Air – $20 |
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Each CD holds about 650 MB of compressed data. To estimate the number of CDs needed to hold your account backups,
customers may email support.
Note: It is not possible to selectively include specified files on
a CD. A CD order includes all the files that are stored at the Backup Data Center for your account number. Prices are subject to change. |
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