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You can retrieve your backup files from any computer that has Windows installed. Use Microsoft Internet Explorer to go to:
https://aok.connected.com/iroam/
To log in, enter your account number and then
enter your account password (if you have one). If you do not have an account password, then enter your encryption key.
To select files, click the box
in front of the file(s) that you want to retrieve. When you have completed your selections, click "Prepare Selected Files for Download". After the
file preparation process is finished, you may add more selections or go directly to the Download Files tab.
On the Download Files page, click
"Here" next to each file that you want to download. EXCEPTION: If the file is a graphic, when you click "Here" the file will open.
To download a graphic file, right-click "Here" and choose "Save target as...".
Note: Be prepared with your account information
before you go to use the Web Restore feature. For directions, go to Account Information. |
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| 2. Why you may not see your latest backup with iRoam |
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The list of your backups that iRoam receives from the data center remains on iRoam for 24 hours. So, if you login within 24 hours of your last
login, you will see the same list of files that you saw the last time. Obviously, if you backed up during that period, your last backup won't be displayed.
For retrieval of files that were backed up within the 24-hour timeframe, use the Backup software if possible. |
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