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USER'S GUIDE AND FAQ IMPORTANT: The information on these pages is intended for customers of Connected Corporation: those individuals and small businesses who obtained their software directly from us. It supplements the Help file included with your software.   If your employer or another company provided you with the backup software, you should contact them for assistance with your account. Companies that distribute Connected's backup software to their own group of computer users are likely to have customized versions that don't include everything you read about here, as well as additional features also not covered on these pages.   Installation & Setup Free trial offer Where to get the backup software Registering a new account How many computers can an account have? Recovering an existing account How version upgrades are handled   Connections   Modem, Cable, DSL, LAN AOL, Prodigy, CompuServe, Juno, and similar ISPs Firewalls Transmission rates   Billing and Upgrades   How (and when) do I pay the monthly subscription fee? What if I need a receipt? How do I upgrade my backup plan? Premium Data Backup - features & limitations Premium Plus System Backup - features & limitations Where to get your billing questions answered   Account Information   How can I tell which version I have? Where to find your account security information Account number - unique to each computer Encryption key - a security lock on your backups Account password - a safeguard for data retrieval   PC Healing   What is PC Healing? How does "Heal" work? How do I Heal my PC back to a working configuration?   Your Backups   How long will my first Backup take What (and how much) gets backed up? Full system backup What you can and cannot back up? Where your data is stored Selecting files in Backup View Deleting files from storage   Retrieving Files With the Software on Your Computer   Selecting files in Retrieve View Why can't I see a file that I backed up a while ago?   Retrieving Files Without the Backup Software: Web Restore   Using iRoam to retrieve files (Version 5 and later) Why you may not see your latest backup with iRoam   Retrieving Files from Another Account: Sharing   How to access another account's backups How to let another account access your backups   Retrieving Files from CD   What's on a CD and how do I use it? How to order a CD of your backups What CDs cost   Re-establishing an Account   Where to obtain the software to reinstall an account How to move (or restore) an account to a new PC or hard disk   Canceling an Account   How to cancel an account What happens to your stored backups   Uninstalling the Backup Software   How to uninstall the backup software   Get Started | Support | Email Support

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