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| 1. How long will my first Backup take? |
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| Depending on your Internet connection speed and the level of service that you sign up for, the length of time of your first backup
will vary. Typically, a backup of 100 MB can take from 10 minutes to 15 minutes. Each successive backup thereafter will take approximately 6 minutes
because only the incremental changes need to be compressed, encrypted and backed up. |
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| 2. What (and how much) gets backed up? |
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| This varies based on the Backup plan you have selected. Please refer to Billing. |
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| 3. What can and cannot be backed up |
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Connected's disaster recovery service is intended to protect your critical data files, not the commercial software that you
install from disk or CD. If you were to have a system crash you would be better off reinstalling your software so that essential information
could be written back into the Windows registry database that is part of your operating system.
We recommend that you not back up
multi-media files. Their size and sheer volume would make it costly and lengthy to restore via the Internet. Although you could order a CD of
your backups, it is generally cost-prohibitive, possibly costing several hundred dollars.
The consumer editions of the software that are
available from our web site are not configured to recognize network drives. |
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| 4. Where your data is stored |
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| When you open your account, it is assigned to a mirrored pair of data centers that are geographically separate. Since the data
centers are identical, you can backup to and restore from either one of them. The software automatically handles the connection for you. The
redundancy of a mirrored pair increases the security of your stored data. Additionally, the data centers are themselves backed up. Further,
duplication permits maintenance to be performed without interrupting the service. An illustration of how data centers are organized can be seen
in the backup software's Help file, under Contents | Welcome | Overview. |
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| 5. Selecting files in Backup View |
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When you click the Backup View tab, a scan of your hard disk is initiated. Upon completion, a list of files needing backup is
displayed.
You can deselect files by clicking the box in front of a file name. When you do, the file
will be removed from the list.
If you want to add files, you will have to change the display to show
a directory tree that you can browse. The button for this is in the blue window on the left; click "Explore to pick files". To select/deselect,
click the box in front of a file name. In some editions of the software, you will also be able to click on an entire folder to include/exclude everything in it. |
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| 6. Deleting files from storage |
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File management is automatic. Connected maintains the following data retention settings on our data center for service customers.
Files older than 10 versions or 90 days are deleted but your most recent version is always kept. Files that have been deleted from your
system will be deleted from the data centers 90 days later. Files that you backed up then deselected from your backup set will be deleted after 30 days.
Files of accounts that have been cancelled are deleted 30 days after cancellation. |
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